Unit 5 – Emotional Intelligence

Imagine receiving critical feedback during a stressful day. One reaction might be immediate defensiveness or frustration. Another might be pausing, understanding your emotions, and responding calmly.

✔️ Understand what emotional intelligence (EI) is and why it matters for personal and professional success.
✔️ Identify the five core components of emotional intelligence.
✔️ Apply strategies to improve self-awareness, empathy, and social skills.
✔️ Use practical tools that strengthen communication and conflict resolution.
✔️ Recognize how EI contributes to better teamwork, leadership, and well-being.

Unit 5 – Emotional Intelligence

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    Learning Objectives
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    Introduction
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    1. What Is Emotional Intelligence?
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    2. Why Emotional Intelligence Matters
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    3. Challenges Linked to Low Emotional Intelligence
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    4. Building Self-Awareness
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    5. Strengthening Self-Regulation
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    Motivation: The Inner Drive
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    7. Empathy: Walking in Someone Else’s Shoes
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    8. Social Skills: Building Strong Relationships
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    9. Tools and Exercises for Daily Life
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    10. Activities
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    11. Summary
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    Further Resources
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Case Study 1

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    Brief Description
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    Problem Description
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    Response / Intervention (Mindfulness Practices)
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    Reflection Questions
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