Unit 10: Conflict Management and Assertiveness Structure

In everyday work life, conflict often appears in small, subtle, and recurring situations rather than in open confrontations. Disagreements about priorities, communication styles, responsibilities, or expectations may not escalate into visible arguments, yet they can create ongoing tension and emotional strain. Because these conflicts are often indirect or unspoken, they are easy to ignore—but their impact on well-being can be significant.

✔️ Understand conflict as a normal part of workplace interaction
✔️ Distinguish between constructive and destructive conflict
✔️ Recognize common sources of workplace conflict
✔️ Understand assertiveness as a key well-being and communication skill
✔️ Apply basic conflict management and assertive communication techniques
✔️ Reflect on personal conflict styles and boundaries

Unit 10 Conflict Management and Assertiveness Structure

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Learning Objectives
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1. Introduction: Why Conflict and Assertiveness Matter for Well-being
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2. Description of the Challenge: Conflict in Everyday Work Life
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3. Understanding Workplace Conflict: Types and Sources
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4. Psychological Perspectives on Conflict
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5. Conflict Styles and Personal Patterns
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6. Assertiveness: Concept and Importance for Well-being
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7. Assertive Communication Skills in Practice
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8. Practical Tools and Practices
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9. Summary and Key Takeaways
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10. Further Resources
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11. References
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Personal Conflict and Assertiveness Action Plan Worksheet

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Personal Conflict and Assertiveness Action Plan Worksheet
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CASE STUDY 1

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Silent Tension in the Team Meeting
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Response / Intervention:
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CASE STUDY 2

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Saying Yes Too Often
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Response / Intervention:
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CASE STUDY 3

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Speaking Up Across Hierarchy
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Response / Intervention:
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Unit 10: Conflict Management and Assertiveness Structure